New Manager Training

2-day management training for new and first-time managers. Delegation, feedback, difficult conversations and more. Delivered in Enfield.

Who is this course for?

New managers, team leaders and supervisors, or anyone who has been managing for years without ever receiving formal training. If you were promoted because you were good at your job and then left to figure out the management part on your own, this course is for you. No previous training or qualifications needed.

What you will get out of it By the end of the two days you will be able to: Manage former peers and colleagues without awkwardness Delegate with confidence - and without micromanaging Hold difficult conversations calmly and know when to escalate Set clear objectives and run one to ones that actually improve performance Coach your team on how to solve their own problems instead of bringing them all to you Leave with a personal action plan you can start using straight way

Course Content Day One Making the Transition from Team Member to Manager - What changes when you become a manager, common mistakes new managers make, how to manage people who were previously your peers The Role of the Manager - what is the difference between management and leadership and what makes an outstanding manager Your Management Style and Self Awareness - self assessment, inclusivity and unconscious bias Communication and Influencing - building rapport, non-verbal communication and influencing. Verbal, written and digital communication channels. Understanding the communication process in the workplace Managing Conflict and difficult conversations - responding to conflict in the workplace, managing stress, knowing when to escalate to a formal process Review of Day One Day Two Delegation - why new managers struggle with delegation, how to achieve objectives through delegation, checking without micromanaging, structure for delegating effectively Managing Performance - goal setting, SMART Objectives, performance reviews, giving feedback, structure for one to one meetings Coaching and Developing your People - Managing vs coaching, The GROW Model, helping people solve their own problems Motivating and Building a Team - what motivates people at work, giving constructive feedback, team dynamics, creating psychological safety Prioritising and Time Management - achieving goals, urgent vs important, setting boundaries, Managing Change - understanding change in the workplace, how people respond to change Personal Action Plan - what you will do differently, commit to specific management tasks