CompTIA A

Demonstrate baseline security skills for IT support professionals. Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software. Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting. Support basic IT infrastructure and networking, Configure and support PC, mobile and IoT device hardware. Implement basic data backup and recovery methods and apply data storage and management best practices.